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Getting stuck with the bad customer service is the common problem with every smartphone user whenever anything bad happen with the phone. It's quite hassle-full process to find the service center in your city and then send your handset to them. Sometimes, mobile users does face bad customer support while communicating with the customer service executive. Well, this would no more be the difficulty for Motorola handset users as the tech giant is coming to India with a new service named Moto Xpress.
Now, Motorola is bringing its after-sale service at your doorstep. Yes, the tech juggernaut is now making a big step to change the market strategy in the customer support realm. Xiaomi is the another company which is going to do the same ion country for its customers. Well, this Moto Xpress service won't only satisfy the customers, but will also help the company in gaining more business in country.
Motorola had pilot tested the door to door service support and now made it available for Delhi/NCR people. However, the company will charge Rs. 199 for this. On every charge, company will offer one service which could be for hardware, software or both and can be applicable from 1 hour to 5 days.
To get the benefit of this Moto Xpress, customers are required to dial thes Service booking number “011-41717124” and then company will send some person at your location to solve the issue with your phone. Well, we cannot rely fully on this service as its a new service and how much it could be effective is hard to find.
Well, we can just hope that bringing such door-to-door customer support service, Motorola has given a new direction to after-sale service in India.
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