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Adobe Inc. is a company that is known for its imperative collection of reporting tools ranging from Adobe Reader, Adobe Illustrator to Adobe Photoshop and all these tools are offered by Adobe to its users as a part of Adobe Creative Cloud service. However, the recent update to Adobe Creative Cloud (v3.5.0.206) has left the users in a state of confusion since it has been found to be incorrectly deleting files from OS X-based computers.
This bug was first spotted last week by Backblaze (a cloud service) and revealing the bug, it in its official blog post said that this bug in Adobe Creative Cloud is actually deleting files from the root directory targeting only the top most directory for many of its customers. The official blog post read - "[...] If you were an Adobe Creative Cloud customer on Mac with auto-update turned on (or happened to download that version), as soon as you signed in to Creative Cloud, files from folders within your root directory could have been removed."
After getting several complaints, Adobe acknowledged the bug and as of now has disabled the distribution of the latest update, and is investigating the reasons behind the triggering. In an attempt to resolve the issue, the company has now released another new update v3.5.1.209, which as Backblaze claims, has resolved the issue.
The said bug is affecting only those users who are logging into the Adobe service after updating the service and as soon as they log-in, the bug activates and deletes some content in the root directory without user's info. For now, only Backblaze is the service that has been affected since it stores files in a hidden root folder called .bzvol which is getting deleted as it lies on the top-most. The post read "We typically saw this occur to the user's top-most (when alphabetically sorted) hidden folder, or to a folder that had space at the front of its name." Other cloud storage providers such as Apple, Google, Microsoft and others are supposedly not affected by this bug since they don't store their user's backup files in the root directory.
To let users not suffer from this bug, Backblaze has started a pop-up service informing users about the file deletion and has also set up a 'frequently asked questions' page on its website to assist affected users. As an add-on, the company has also told users not to log-in to their accounts until the bug gets resolved or they can also create a folder with a name ".aaaaaaa" or something similar, which will become the top-most folder thereby acting as a shield for the user's file.
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