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Apple Inc. is known for giving the best services to its user base among all the tech-giants that function today in this competitive world. However, of late this preconception has suffered a major blow especially after Apple not being able to cope up with the issues its users have to face in their daily lives.
This saying holds importance since recently Seventy-two-year-old Peggy Bush wanted to use the Apple iPad of her deceased husband for downloading a cards game that she shared with her husband prior his demise, however, she couldn't recall the associated Apple password and, just like any other user, she contacted Apple for assistance. But, Apple instead of helping her in recovering the lost password vehemently denied her access on the pretext of its policies and instead asked her for a court order in case she does require some help.
When Peggy Bush was asked to comment on the issue, she said, I could get the pensions, I could get benefits, I could get all kinds of things from the federal government and the other government, but from Apple, I couldn’t even get a silly password. It’s nonsense.” Bush says that she knew the iPad’s passcode, but ran into trouble when she tried to re-download a game. I didn’t realize he had a specific password I should have known about…it just never crossed my mind.
Apple’s iCloud terms and conditions stipulate that accounts can’t be transferred over after the account holder dies. As per the reports, The No Right of Survivorship clause in Apple Policy reads:
Unless otherwise required by law, You agree that your Account is non-transferable and that any rights to your Apple ID or Content within your Account terminate upon your death. Upon receipt of a copy of a death certificate, your Account may be terminated and all Content within your Account deleted.
However, this is not the first time Apple has been filed with such a case. Two years back in 2014 also, the company was faced with a similar issue when the sons of a woman, Anthea Grant, who had died of cancer, were treated similarly when they tried to recover their late mom’s password.
Facebook and Google, however, understanding the severity of such issues have started offering several features to avoid such problems. With the help of a feature called the legacy contact Facebook allows its users to designate someone else for operating their account once the person is no more or to delete the account.
As of now, the company has finally offered some help to Peggy Bush after she was able to get in touch with Tim Cook and made him aware of her situation.
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